Job Title: Field Service Engineer - Dental

Location: UK Wide Engineers – South East, South West, Midlands, North East and North west

Job Salary: Dependant on Experience

Outline of Business/Company
DD, the new name for Dental Directory, is a full-service supplier of dental supplies, equipment and business services in the UK. We supply over 12,000 UK practices with an extensive range of dental products and supplies and our services cover everything you need to run a successful practice including training, compliance, equipment servicing and maintenance.

Opening an account with DD is fast and easy with our simple registration process. Orders can be placed immediately with free, next day delivery for orders over £40 if placed before 6pm.

DD stocks over 27,000 products from leading brands such as Dentsply Sirona, 3M, Septodont, Schulke+, Colgate, TePe, Belmont as well as our own brand UnoDent.

General Description
Attending customer sites on a reactive/planned/installation request basis to carry out work as required. Working closely with office-based scheduling team to ensure your diary is scheduled as efficiently as possible. Promoting the professional engineering service that our company can give to all customers and providing excellent levels of customer service.

Key Responsibilities:
· Delivery, installation and validation of new equipment

· Carrying out scheduled maintenance as required

· Attending breakdowns and resolving to completion of repair

· Carry out site surveys as required

· Accurate recording of data to complete reports both internally and to customers

· Carrying out work within contract guidelines or advising customer if any additional costs incurred

· Completion of job-related paperwork and e-forms efficiently and professionally

· Managing your own spare parts van stock levels.

· Providing technical assistance to customers, office staff and fellow engineers

· Assisting customers with advice in all areas of engineering, equipment performance and regulatory compliance

· Promotion of equipment sales and contract consolidation options available to the customer

· Previous engineering experience (any discipline) in reactive and/or planned maintenance

· Field based role experience

· Customer service experience

Key Skills:
· Ability to work under pressure

· Ability to work with minimal supervision (once trained)

· Time management skills

· Professional and positive can-do work ethic

· Excellent communication and teamworking skills

· Confident in building and maintaining good customer relations

Experience and Technical Skills / Professional Qualifications:
· HNC in Electronics, Electrical, Mechanical Engineering desirable or equivalent vocational experience

Essential Criteria:
DBS Check Required: Will need to undergo a DBS check