Salary : £12.50 per hour
Location : London
Job Title: Security Control Room Operator
Location: Central London, London. 
Application Closing Date: N/A
Job Salary: £12.50 P H

General Description: 
Bardwood Support Services are now recruiting for a motivated and enthusiastic Security Control Room Operator.

Key Responsibilities:
Take personal responsibility in your actions in relation to the clients, their clients and the company’s good reputation.

To be fully conversant with the layout of the Estate and fully aware of the current threats and challenges faced by the client

To respond to all aspects of Control Room Operation including emergency response i.e. Fire and emergency alarm system.

To operate, monitor, evaluate and maintain CCTV, and other technical systems installed, ensuring visual images and appropriate responses are always to the necessary standard, downloading recordings for the Police Law Enforcement agencies and ensuring compliance with data protection.

Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.

To maintain all written records and reporting in a correct and timely fashion

To maintain records of all visitors and contractors to the Security Control Room.

Monitor the Fire Alarm systems and pass on via radio or telephone any information necessary for the safety and security of the Estate.

Report as necessary any incidents to the emergency services, and follow the correct escalation process.

Undertake any other duties that are reasonable and necessary within the Security Control room to ensure the smooth running of the Estate.

Report any failures or issues to the Security supervisor.

The controller must have and continue to demonstrate the ability to organise, prioritise and produce results under pressure and be able to work within the One team ethos.

To be fully conversant with of the categorisation of incidents and to respond, escalate and report in accordance with the requirements

To maintain complete, concise, and accurate written accounts of all incidents occurring within the duty shift and undertake any necessary follow up action as required.

To ensure all instructions given to you in relation to the Data Protection Act 1988 are fully implemented at all times.

To fully implement any client threat escalation procedures on becoming aware of any matter that may threaten the security and or safety of the building, assets and people with legitimate business on the site.

Abide by the rules concerning confidentiality at all times, reporting any suspected breaches

Monitoring, filtering and taking the appropriate action to alarm activations, liaising with clients, police and contractors as necessary.

Self-learn and maintain knowledge of current and new legislation in relation to the role.

Experience:
Minimum 2-year experience within a Security environment, preferably CCTV.

Key Skills:
Good Customer service skills
Be confident in working alone and in a team.
Officers must attend all shifts smartly dressed and adhere to the client’s dress code.

Physical Requirements:
Must be physically fit as this role can involve standing for long periods.

Experience and Technical Skills / Professional Qualifications:
All candidates must have;
-5-year checkable work history
-Valid SIA badge

Essential Criteria: 5yr checkable work history

DBS Check Required: No