Job Title:
Training Administrator

Location: Under consideration as a home-based role.

Job Start Date: 1/11/2020

Application Closing Date: 30/09/2020

Job Salary: £18,500.00 (Pension and Healthcare package on successful completion of probation)

Outline of Business/Company

Syracuse Managed Solutions Limited [trading as SMS Training] is based in Cardiff, South Wales with delivering safety security and medical training and consultancy services globally. The company is currently active are currently active with NGO and Commercial clients in UK, Albania, Afghanistan, and South Sudan.

SMS Training is built on the wealth of Global Security Risk Management, Training experience and knowledge held by our Senior Management Team and Instructors.

SMS Training is also a dynamic provider of remote medical support services, providing high quality health care to clients in remote areas of the world where access in limited or unavailable.

SMS Training provides Risk Management, mentoring and a range of Security trainings for organisations operating in high risk environments with support and guidance for program leads and management teams.

SMS Training operate successfully, providing safety and security training and consultancy services to both UK and International clients to assist them to mitigate organisational risk and promote the global protection of people, reputations, information, and assets. We strive to be market leaders in the delivery of all our training courses designed to develop students’ knowledge, ability, and confidence.

General Description
SMS Training are looking for a Training Administrator to support our training function. You will be responsible for communicating with learners and vendors and assist with developing the most effective programs.

Key Responsibilities:
• Participate in creating and implementing training programs
• Maintain training records (e.g. trainee lists, schedules, attendance sheets)
• Book classrooms and ensure they are properly set up
• Prepare and disseminate material (e.g. instructional notes, feedback forms)
• Act as a point-of-contact for vendors and learners
• Liaise with accounts receivable
• Resolve issues as they arise onsite
• Submit reports on training activities and results
• Recommend improvements or new programs
• Ensure employees and vendors follow established policies

Experience and Technical Skills / Professional Qualifications:

• Proven experience as a Training Administrator, HR Assistant, or similar role
• Teaching qualification, assessor or IQA qualifications are a bonus
• Understanding of project management
• Knowledge of office procedures
• Proficient in MS Office
• Working knowledge of databases and
• Working Learning Management Systems (LMS)
• Working knowledge of Customer Relation Management Systems (CRM)
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail

Key Skills:
• Initiative
• Professionalism
• Prioritising tasks
• Telephone conversations
• Organisation and record keeping
• Information technology skills
• Handling office equipment
• Team working skills
• Technical skills
• Flexibility and adaptability
• Methodical
• Typing skills
• Communication and grammar
• Accuracy
• Consistent performance