Job Title: Field Service Engineer 

Location: Taunton, Somerset, Exeter, Devon, Plymouth, Redhill, Surrey, Slough, Berkshire, Maidstone, Kent, Dorchester, Dorset, Bedfordshire and the Hampshire/Berkshire borders 

Job Salary: £23,000 - £40,000 doe

Outline of Business/Company
DD Group is one of the largest full-service dental dealers in the UK, supplying around 12,000 dental practices with everything from everyday sundries, facial aesthetic products and training, to state-of-the-art surgery equipment including dental units and digital imaging apparatus. We have built a reputation based on personal service and working in partnership with dentists to understand their business and support growth plans through superior product knowledge, competitive pricing and the capability to supply everything a modern practice requires. In April 2014, DD was acquired by the parent group that owns Integrated Dental Holdings the largest dental group in the UK.

DD has grown to become one of the UK’s largest dental dealers with a product range of more than 27,000 different products that cover every aspect of modern dentistry.

General Description
Attending customer sites on a reactive/planned/installation request basis to carry out work as required. Working closely with office-based scheduling team to ensure your diary is scheduled as efficiently as possible. Promoting the professional engineering service that our company can give to all customers and providing excellent levels of customer service.

Key Responsibilities:
· Delivery, installation and validation of new equipment

· Carrying out scheduled maintenance as required

· Attending breakdowns and resolving to completion of repair

· Carry out site surveys as required

· Accurate recording of data to complete reports both internally and to customers

· Carrying out work within contract guidelines or advising customer if any additional costs incurred

· Completion of job related paperwork and e-forms efficiently and professionally

· Managing your own spare parts van stock levels.

· Providing technical assistance to customers, office staff and fellow engineers

· Assisting customers with advice in all areas of engineering, equipment performance and regulatory compliance

· Promotion of equipment sales and contract consolidation options available to the customer

· To comply with all Health and Safety requirements as outlined by the Health and Safety Executive and business.

· To participate in all relevant quality programs and assist as required in quality initiatives.

· To ensure PPE issued by the business is worn in accordance with Health & Safety legislation.

· Training is undertaken as recommended by your manager.

· Carry out any other reasonable request as requested by your manager.

Experience:
· Previous engineering experience (any discipline) in reactive and/or planned maintenance

· Field based role experience

· Customer service experience

Key Skills:
· Ability to work under pressure

· Ability to work with minimal supervision (once trained)

· Time management skills

· Professional and positive can-do work ethic

· Excellent communication and teamworking skills

· Confident in building and maintaining good customer relations

Experience and Technical Skills / Professional Qualifications:
· HNC in Electronics, Electrical, Mechanical Engineering desirable or equivalent vocational experience

DBS Check Required: Yes