Skip over main navigation
  • Log in
  • Basket: (0 items)
HIRE A HERO
Donate
Menu
  • COVID-19 Useful Information
  • Who We Are
    • What We Do
    • Our Team
    • Our Supporters
  • Job Board
  • Job Application Form
  • Networking
  • Help and Support
    • Support for Service Leavers & Veterans
    • How We Help
    • Support & Resources
    • Online Skills & Courses
  • Get Involved
    • Armed Forces Covenant
    • Advertise with Hire a Hero
    • Fundraise For Us
      • Donate
      • Fundraising Ideas
      • Set Up a Fundraising Page
  • Veterans' Foundation
  • Corporate Partnerships
  • Support Hire a Hero with Amazon Smile
  • Support us with Give as you Live!
  • Career Coaching
    • Career Coaching
    • Become a Career Coach?
  • Latest
    • Blogs
    • Events
    • Latest Job Vacancies
  • Contact Us
  • ONLINE STORE!
  • Shop
  • Admin
    • Log in
  • Basket: (0 items)
  • Online Skills & Courses
  1. Help and Support
  2. Support & Resources

Online Skills & Courses


Computer Basics/Skills 
Microsoft Excel 2010
Microsoft Excel 2013
Microsoft Excel 2016
Microsoft Excel 1 
Microsoft Excel 2
Microsoft Excel 3
Microsoft PowerPoint 2016
Microsoft PowerPoint 2010

Scheduling 
Avoiding scheduling pitfalls 
Pro-tip: how to schedule and coordinate for efficiency

Data Entry 
Data entry fundamentals
Data management
Becoming data efficient

Teaching
Tips and resources for instructor-led training 

Customer Service 
How may I help you? Creating positive first impressions 
Developing the customer service skills everyone needs
Delivering a world-class customer experience
Resolving complaints: a customer service toolkit
Deliver an amazing customer service experience
Great customer service begins with creative problem solving

Communication
The true art of listening
Getting interpersonal: communication skills
Improve your business writing
Upgrade your communications toolbelt
Phone skills for everyone
Active listening: a communication guide
Customer salutations: a how-to guide
Check the numbers: ensuring accounting accuracy

Timeliness/multi-tasking
Improving your time management
Maximum productivity
Be productive
Time management 101
Time is your new currency: spend it wisely
Great customer service begins with creative problem solving

Conflict resolution
Getting interpersonal: recognizing and resolving conflict
Dealing with difficult workplace relationships
Getting interpersonal: building relationships

Job Interviewing Skills
How to identify and communicate your skills during an interview
Job interviewing with a disability: strategies for success

Resume Writing Skills
Resume examples for every career
Functional resume example and writing tips
Tips for writing an exceptional resume
8 tips for writing a resume that will stand out from the crowd
Building a strong work ethic
Minding your manners: a guide to business etiquette
Be assertive and build self-confidence
Now hiring smiling faces
Making your dreams a reality
Forging your new career path: tips for new professionals
Boost your everyday effectiveness
Master the art of self-confidence


Published: 24th November, 2020

Updated: 22nd March, 2021

Author: Hannah Davies

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • Supply Chain Manager / Cheltenham / £30k

    Supply Chain Manager / Cheltenham / £30k

    Wet Water Leisure Chemical Company are seeking a Supply Chain Manager to join their team in Cheltenham.

  • Driver/Warehouse Operative / Oxfordshire / £23-25k pa

    Driver/Warehouse Operative / Oxfordshire / £23-25k pa

    Cleaning & Janitorial Wholesaler based in Oxfordshire are looking for a Driver/Warehouse Operative to jointheir team.

  • Lettings Negotiator / Liverpool / £25-30k pa

    Lettings Negotiator / Liverpool / £25-30k pa

    The Property Group Liverpool is a medium-sized independent, multi-branch, property management company in the Liverpool City Region. We are rewarding, professional and customer-centric.

  • Property Manager / Liverpool / £18-24k pa

    Property Manager / Liverpool / £18-24k pa

    The Property Group Liverpool is a medium-sized independent, multi-branch, property management company in the Liverpool City Region. We are rewarding, professional and customer-centric.

Related

  • Wellbeing Support Services

    Wellbeing Support Services

    We have created a list of charities and organisations that can provide mental health and wellbeing support. If you are struggling please reach out to any of the support services below.

  • Make a Successful Military Career Transition

    Make a Successful Military Career Transition

    Regardless the length of your service in the military, making the transition to civilian life can be daunting. Finding a new career and beginning a new career search is a major undertaking for anyone, but it's especially challenging for someone who has spent years serving in the military.

  • Preparing for an Interview

    Preparing for an Interview

    An interview is your opportunity to demonstrate your qualifications for a role, your interest in the company and your personality. Being prepared for an interview can help you feel calm and confident on the day and ensure you can answer the questions you'll likely be asked. There are many steps you can take to prepare for any interview. In this article, we provide several ways in which you can set yourself up for success in your next interview.

  • Increase Your Chances of Getting a Job

    Increase Your Chances of Getting a Job

    Landing a job is not that easy, especially in today’s challenging and competitive business environment. Many applicants may not be able to find a job even after months of searching.

  • The Berkshire Veteran Employment Programme

    The Berkshire Veteran Employment Programme

    Some veterans find adapting to civilian life difficult, this is made even more of a challenge for those who face physical, mental or social disadvantages because of their experiences in the UK armed services.

  • Sell yourself through LinkedIn

    Sell yourself through LinkedIn

    LinkedIn is not just a massive job portal, containing more than 10 million active jobs and where around 94% of the recruiters go to fill job positions – it’s also a networking and marketing tool for job seekers and hiring managers.

  • Sell yourself through LinkedIn

    LinkedIn is not just a massive job portal, containing more than 10 million active jobs and where around 94% of the recruiters go to fill job positions – it’s also a networking and marketing tool for job seekers and hiring managers.

  • Finding a job after the military...

    Finding a job after the military...

    Some helpful tips to help you in your new career search

  • Support for Service Leavers & Veterans

    Support for Service Leavers & Veterans

  • COVID-19 Useful Information

    COVID-19 Useful Information

    The coronavirus pandemic is set to fundamentally change the way we live our lives. It's an anxious and upsetting time, and while the primary concern is health, our financial wellbeing is also important. Many are worrying about losing their jobs, paying their mortgages and how sick pay and benefits will work. To help, we're working flat out to answer your questions on these issues and much more.

Most read

  • Job Board

    Job Board

    Hire a Hero Job Board offers various roles across the UK from businesses and companies looking for the skills and experience from ex-military.

  • Our Team

  • What We Do

  • Gerry Hill - CEO

  • Careers with EG Group / Various Locations / £Salary+Benefits

    Careers with EG Group / Various Locations / £Salary+Benefits

    EG Group have teamed up with Hire a Hero to help Service Leavers and Veterans find meaningful, sustainable employment within the EG Group. From Customer Service, Supervisors, and Field Operation roles, the EG group has a vacancy to suit everyone.

  • Finding a job after the military...

    Finding a job after the military...

    Some helpful tips to help you in your new career search

  • Career Coaching

    Career Coaching

    Could you benefit from the support of a one-to-one Career Coach? Hire a Hero trained Career Coaches can offer you individualised support.

  • Become a Career Coach

    Hire a Hero Career Coaching Scheme supports all ex-military personnel. From one day to a full service, redundancy, medical or voluntary discharge, we aim to support all ex-military personnel to make the transition from service to civilian life.

  • Advertise with Hire a Hero

  • Wellbeing Support Services

    Wellbeing Support Services

    We have created a list of charities and organisations that can provide mental health and wellbeing support. If you are struggling please reach out to any of the support services below.

Tag cloud

100hoursofgaming captaintom100 fundraising

Sign up for our newsletter

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])

Find us

Registered Office
Hire a Hero
Queens Head Buildings
12 Moor Street 
Chepstow
NP16 5DD

+44 (0)1495 366670
[email protected]

Links

  • Sitemap
  • Accessibility
  • Cookie Policy
  • Privacy Policy

Follow us

  • Facebook
  • Twitter
  • Linkedin
  • Instagram


Copyright © Hire a Hero 2020 :: Registered as Charity number 1143606

Manage Cookie Preferences