Online Skills & Courses

Computer Basics/Skills
Microsoft Excel 2010
Microsoft Excel 2013
Microsoft Excel 2016
Microsoft Excel 1
Microsoft Excel 2
Microsoft Excel 3
Microsoft PowerPoint 2016
Microsoft PowerPoint 2010

Scheduling
Avoiding scheduling pitfalls
Pro-tip: how to schedule and coordinate for efficiency

Data Entry
Data entry fundamentals
Data management
Becoming data efficient

Teaching
Tips and resources for instructor-led training

Customer Service
How may I help you? Creating positive first impressions
Developing the customer service skills everyone needs
Delivering a world-class customer experience
Resolving complaints: a customer service toolkit
Deliver an amazing customer service experience
Great customer service begins with creative problem solving

Communication
The true art of listening
Getting interpersonal: communication skills
Improve your business writing
Upgrade your communications toolbelt
Phone skills for everyone
Active listening: a communication guide
Customer salutations: a how-to guide
Check the numbers: ensuring accounting accuracy

Timeliness/multi-tasking
Improving your time management
Maximum productivity
Be productive
Time management 101
Time is your new currency: spend it wisely
Great customer service begins with creative problem solving

Conflict resolution
Getting interpersonal: recognizing and resolving conflict
Dealing with difficult workplace relationships
Getting interpersonal: building relationships

Job Interviewing Skills
How to identify and communicate your skills during an interview
Job interviewing with a disability: strategies for success

Latest

Sell yourself through LinkedIn

LinkedIn is not just a massive job portal, containing more than 10 million active jobs and where around 94% of the recruiters go to fill job positions – it’s also a networking and marketing tool for job seekers and hiring managers.
Veterans into Logistics

Veterans into Logistics Provide Training, Support and Employment Opportunities for ex-military personnel and families who are finding it difficult to find meaningful employment.
Multi Trade Operative / West Midlands / £27,108.60 pa

Black Country Housing Group is a housing association based in Blackheath in the West Midlands, working closely with local communities in Birmingham and the Black Country. We provide affordable housing for rent, new homes for sale and a diverse a rang
Finding a job after the military...

Some helpful tips to help you in your new career search

Sell yourself through LinkedIn

LinkedIn is not just a massive job portal, containing more than 10 million active jobs and where around 94% of the recruiters go to fill job positions – it’s also a networking and marketing tool for job seekers and hiring managers.
Finding a job after the military...

Some helpful tips to help you in your new career search
Support for Service Leavers & Veterans
COVID-19 Useful Information

The coronavirus pandemic is set to fundamentally change the way we live our lives. It's an anxious and upsetting time, and while the primary concern is health, our financial wellbeing is also important. Many are worrying about losing their jobs, paying their mortgages and how sick pay and benefits will work. To help, we're working flat out to answer your questions on these issues and much more.